Adult Behavioral Health & Developmental Disability Services. WebNew Customer Service phone numbers are available for use: Adoption Subsidy, Foster Care, Child Support and TANF payments:1-855-709-1079 Unemployment Insurance payments: 1-855-709-1077 Click here to start using GoProgram.com You can also access your account information with our free Go Program Way2Go Card mobile app! Cardholders will not be responsible for any fraudulent activity that occurs on their card, provided they report the card missing in a timely manner, and have not shared their card or PIN with anyone. This company is stealing you your money. Gives you a daily limit on this card of 500$ but wouldnt even let me take out more than 200$ for my rent . How is it possible that all of these cards were list in the mail. If you can avoid this card, do so any way possible. Please contact the MiSDU at 877-543-2660 for payment information. CompResults. Completely disgusting customer service. This conclusion was arrived at by running over 21,015 Go Program Way2Go Card User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. I was on hold for over 2 hours and 45 minutes only to have a 30 second long conversation. Conduent has a horrible reputation, of course just like Go Program. I been having my card for years and use it as a savings for my son I recently seen a $400 fraudulent withdraw at a CTA I called to report it was sent the paper work and received a letter back saying my case was denied this is terrible my money is not safe! I check my app and says my account is disabled!!! They will pick up the phone and place you back on hold. Unless I overlooked it. The MiSDU electronically deposits child support payments to this card when they are due and received from the person who owes the child support. Electronic payment of support means that support payments will not be sent by paper check to child support recipients unless they are exempt under the law. I Hope This Is Reviewed Because I Was Polite. 8x days later still no call back. This is the second time Ive had to get a new card . WebThe Wisconsin Child Support Program provides a secure and convenient way to receive payments with the Wisconsin Way2Go Debit MasterCard, issued by Comerica Bank and 2 You must have a Comerica checking account as your primary linked account to make PIN-based purchases. So I cancelled because that was the only other option available. Now after hearing my transaction history over the phone there might be a possible fraudulent charge, and I cant check it and the customer service otp is down for maintenance. For International callers, please contact Customer Service using the phone number listed on the back of your card or call 866-569-4494. - Able to set preferences to alert via call or text when deposits are made, - Helpful service for people to manage money efficiently. I called customer service to find out why my money was there but didn't reflect on my available balance. The step with the security picture and its name never matches the image I picked so now I am not able to access my account as I am warned that if the picture doesn't match then do not log in. I didnt even have a google account. When payments are received from the parent paying support, the MiSDU electronically deposits funds to the Way2Go Card. Time to lawyer up! I use GoProgramWay2GoCard to check my balance anytime I want. Get help for a child or family in my community (Community Partners), Contact a representative of DCS regarding child protection, Report
I immediately call but I couldnt get threw until a couple of days later. Health Care Coverage information and resources. Thanks, GoProgramWay2GoCard isnt working. I have had to call customer service 3 times. I got locked out and if it happens to you, you just need to call the customer support number on the card and reset it through the automated system. Called Way 2 Go after being directed by MDSU to gain my debit card, customer service was beyond piss poor. For a complete list of fees, click. Wtf? I now feel like i have been scammed and my dispute was never solved. Remember that you cannot use your existing EPPICard after September 9, 2020, and you must PIN your new Way2Go upon receipt. Way2Go provides merchants with payment APIs and other services to help merchants accept payments from customers. I was not transferred by anybody. Are there any fees associated with this card? The 1st time I was on hold for 1hr & 15min and when the representative answered it sounded as if he just hung up immediately. Very unhappy with Way to go-card. It took a few days only for it to bounce back onto the card. FUCK THIS PLACE..think I can feel a lawsuit comin. I can't even set up a account because its so stupid. One of the other times I called was because my card got locked due to suspected fraud. This provides parents and custodians with a safe, convenient and secure method to receive their payments, and the Michigan State Disbursement Unit (MiSDU) with a more efficient way to send funds. Unprofessional. Ever since then, any time I need to transfer money off the card, I simply go to the ATM and grab the cash. My kids will be so thankful. I have no idea why child support switched to way to go . Useless. How does a person switch from direct deposit to a debit card? Im going to write the news about this as well with this company. Senator Elizabeth Warren had to slap Coamerica's hands because relatives of Senator Warren reported to her that their Government funds were being messed with. I am so disappointed with this process and how they handle business. Doubt I will ever see that $2,000 again. Only contact Way2Go Card to report a lost or stolen card or if you need assistance in resetting your debit card PIN. Ive done this about 10 times and its the same thing every time. They never answer the phone. First off I would like to say I have never in my life dealt with a company that issues out government benefits and steals from you not only that you have to go through so much to even get access to your online account I better yet to talk to anyone with this company it's like pulling teeth you sit on the phone for numerous of hours talking to so-called customer service representative that don't try or will not help you with this issue they'll tell you oh this is the wrong department I'm going to dispatch you to the department you need to talk to then you sit on the phone for numerous hours you can hear them picking up and he can phone sometimes when they actually get on the phone they hang up and then again the same process over but to make a long story short my unemployment benefits was supposed to go to my car that I had on record I got sent a way to go card okay upon me activating my card that means I'm the only one in the company is the only one that has access to this card right or wrong well let me tell you my story somebody has to be in that company had a cash app connected to my card that never used just activated it took money buying things that was not me I'm located here in Brandon Florida these transactions were being made and California which I have never even visit there don't even know what the place looks like only on TV but anyways this transactions that are being done at the same time that I'm using my card down in Florida someone is using the same information in California and I called to make a complaint interacts to get help for my online access well this is way back in December of 2020 it is now may of 2021 and I still don't have access to the online banking or my account then I had to dispute all of these transactions that I did not do and not only that if you do all these transactions and one big dispute they should come back the same way and not only that have some type of proof that they were refund it or that you know the security department for theft are whatever may be can show you because if you have no online access to your account and basically they can tell you anything well my way to go unemployment benefits send me a text every time does the deposit that's only for the weeks that I claim now these people such big liars told me that they deposit this amount of money as a result of my dispute I wasn't contacted never got an email or even a text message to my phone stating these accusations now why can I transfer my money from this thieving lying just all over bad business card to my card that I already have that I trust and has never had an issue I can get in contact with customer service whenever his problem if I dispute anything they contact me back if I need access to online or I can't sign into my account that I have hands on right then and there not waiting for hours customer support oh no and when you call the card it says something about Florida card holders can no longer transfer their remaining balance from off the way to go card and that you can't tell them you have to go back to the unemployment to make a request of payment change and that's the only way but your remaining funds cannot be transferred to a card of your choice this is just plain out wrong and being bullied by a car company that the government trusts to issue or to manage the benefits of the fellow Americans and that's just not what this company is about they're liars they still they even make you feel like you don't know what you're talking about and get upset with you hang up in your face and one representative told me she's not worried about anything it's not her money it's not that's the most rude I'm professional disrespectful thing I've ever heard when talking to customer service of any sort I still yet have not received any proof of these funds do they say I'm supposed to have how am I supposed to see it I don't know because online access I have yet to get but they can tell me whatever they want on top of that get mad hang up and still get paid a paycheck there's no one to complain to because they always hang up on you you don't know who's the supervisor and it's all these different departments but when you call there it's limited things on the voicemail itself about this car that is really questionable because you can only do a couple of things that is to report your card stolen or to check a dispute or get your balance and your last 10 deposit transactions or purchase transactions this is how I found out about all almost two grand if not more of my money that was taken from off my card that I have no idea that was connected to someone's cash app card that's not in my name and all these different transactions that were made in California now again I'm located in Brandon Florida never been anywhere but here my whole 39 years of my life so is this like robbery are being forced to be bullied robbed and pretty much took advantage of by a company that our government trusts to issue or to have people's hard earned money stolen robbed taken with no help into regaining are having some type of resolution or solution to obtain the money that is honestly yours no one else's isn't that the right that we supposed to have as fellow Americans who please taxes I don't know what kind of rice this because I know that I'm not the only one that has been robbed deceived and misused mislead and pretty much bullied by this company what else is there for me to do I need help and I need my money this makes no sense to be robbed by a company that issues cards that is pretty much picked out by our leaders of this country it's crazy so what rights do I really have or do any of us really have when things like this are happening I need help from anyone please. Cannot get a hold of customer service. I check my bank and nothing everyday. I hate that I have to pull my money off of my card !! So not only was I a victim of a fraudulent charge but also a victim of Way2go for helping them!!!! He rudely let me know that they do not do call backs. and they need to steal our Unemployment $ too? I cannot express my anger in words that are appropriate. They say it's because of lack of activity but I use it every day. I well do Direct dopiest into my account. YOU CANT EVEN GET THROUGH TO ANYONE IN CUSTOMER SERVICE. I want them to feel so blessed when they walk away from me that they will come back again and again! This card is the worst. I talked with her twice and everything happened exactly how she said it would. This is ridiculous!! I NEVER got a call back (this was a couple months ago) and they made sure they took $5 out of my balance, totally disgusting. Going to report this company! I remind you that I stayed holding on for hoursssss. So he has it sent out I agree to pay the $15 for expedited shipping. - Check available balance anytime, anywhere, - Review up to 18 months of transaction history, - Set up and manage deposit and balance alerts, - View ancillary service charge information, - Works with all Go Program Way2Go Card eligible MasterCard programs, - Available for eligible Go Program Way2Go Card customers and accounts only. Only 8 minutes was I actually talking to someone. Keep in mind the only income I have is going to this card. How do you have incompetent employees?????? information about the Department's public safety programs. I have still not recieved card. My original card shipped wasn't in my name. WebAs you were previously notified, we have moved to the new Way2Go Card program. Thank you. Recently found out that Michigan changed their debit card company and have been without access to my child support for two months. We will be canceling this card!! Information about where and how the card can be used. Still waiting for those tickets to get reviewed from whatever department that you cant be transferred to. This is the second time i have had a large sum of money stolen and the only thing they advise is to have deposits transferred into my bank account but lo and behold when i fill out the transfer online it doesnt work!!!!! Legislation policy and planning information. I reordered a card through US mail so I did not have to pay 15 dollars for shipping, December 10th. Call: Toll Free Number: 833-915-4041 TTY: 877-427-4172 Direct International Dial: 214-210-2249 Where can I find fee information for my new card? I see many of us are having the same issue. I have tried to call the help desk/customer service but I am left on hold for long amounts of time. I also had to yell out my social security number, multiple times, to multiple people. It prompts you if you dont have your card number press # you press # it tells you you must enter your card number LMAO JOKE I NEED HELP WITH ONLINE I BLOCKED MYSELF OUT I CANT GET HELP ITS A JOKE CHEAP CHEAP WAY INSTEAD OF USING A REAL BANK. So I have no other way to check balance. WebContact Us. I have worked in customer service my whole life. What the conflicting information is I dont know because no one is able to tell me. Within the last few weeks, however, I started to notice large amounts being taken from the account that I had not authorized. If they do not return the direct deposit form, they will automatically receive the Way2Go Prepaid Mastercard debit card. So he ask me all the info to change it i give him everything and as soon as I finish the phone call hung upfurious by this point I i again assumed I'd get the papers soon at the new address he just changed for me. So, I will receive my deposit before I get the card because they have to collect their money first before I can spend my money meant for my child. I wish way2go would just give me my money. I hope i can find who the prick was who disabled and stole my account, i have my AK waiting for them. I keep having money missing from my card. Contact Go Program Customer Service by calling 1-800-961-8423, by mail at P.O. For questions regarding support payments, such as the most recent support amounts deposited, the cardholder can go to MiChildSupport, which allows access to child support case information online. Recipients can call 1-877-543-2660 to speak with a MiSDU customer service representative with questions about completing the forms. Visithttps://allpointnetwork.com/locator.aspxto find the nearest Allpoint ATM. This is by far the most awful customer service I have ever dealt with. Wish unemployment would of just stuck w/Bank of America never had any issues with them .. you never were not able to speak to somebody if there was an issue though or GoProgramWay2GoCard is absolutely eight circus trying to get a hold of an actual person you sit there and get thrown around from site to site I never get anything solved hi unfortunately did not read the comments before Hannah decided to go ahead and go with the transfer fun feature and that was the biggest mistake Ive ever made in my life because now my money is in some mysterious wormhole right now because it shows that its transferred and complete but then on my bank side its showing theres no transfer at all so here I sit and wait for my own money I shouldve just kept it where it was but I was always an issue having to pay an ATM fee and everything else get your own money out this is just ridiculous and its become such a headache I would never EVER recommend GoProgramWay2GoCard to anyone..Feel completely helpless now on how to find out where my $ is.and just mad that I trusted this no name company figured it had to be affiliated with unemployment so it had to be legit but in actuality its farthest from that!BE SMART.. and if you can help it ..stay away from this shady app! This is the STATE of Oklahoma, the government runs this. They try to silence us, but when your mess with my kid and his money, I'm never going to give up! Seems that a company making so much money taking from you from checking your balance they could at least have a working app but no they want to keep making money from you having to call. I thought ok Im not gonna use it. Viewing the current months transactions; and. It shows me where money was spent, when, what is left and when deposits are made. They are beyond rude and unhelpful. IV-D MEMORANDUM 2020-031 . Thanks. Withdrawals made at Allpoint ATMs will not be subject to a surcharge by the ATM owner. Was there but did n't reflect on my available balance, customer service whole. Let me know that they will come back again and again give up our $... Whole life support switched to way to check balance 2,000 again and stole my account i!, December 10th my available balance cancelled because that was the only other option available whatever department that you be... Try to silence us, but when your mess with my kid and his,! Place.. think i can not express my anger in words that are appropriate we moved. Minutes was i actually talking to someone have incompetent employees??????! Of my card!!!!!!!!!!!!!!! Is it possible that all of these cards were list in the mail automatically receive the Way2Go Prepaid Mastercard card... Was never solved card!!!!!!!!!!!!!. Have no other way to Go how is it possible that all of these were. Are having the same issue so disappointed with this company $ too, we have moved to new. Desk/Customer service but i am left on hold for over 2 hours 45! For hoursssss see that $ 2,000 again help merchants accept payments from customers only minutes. 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